New mandate
Discuss a Mandate
Submit project, trade, finance or institutional-program requirements for initial classification and review.
Open mandate form →Mandate Centre
Digital access for mandates and cases.
Use the appropriate workflow for new service requests, consultations, existing-case follow-up, trust information and program-document review.
Existing mandate
Case Follow-Up
Contact the team using your existing case reference and the same official email identity used for the mandate.
Follow up →Advisory
Request Consultation
Request a focused finance, trade, investment or corporate advisory discussion.
Request consultation →Reference
Program Documents
Review the original ICBANK client information PDFs and corresponding website summaries.
Open Document Centre →Client protection
Trust & Compliance
Check role boundaries, official communication guidance, agent authorization and fraud-prevention information.
Open Trust Centre →Process
How We Work
Understand the mandate lifecycle before submitting documents or expecting institutional review.
View process →Digital mandate experience
The online journey should make a complex transaction feel controlled, not confusing.
Our digital service model is being designed around one principle: every client should understand what has been submitted, what is being reviewed, what action is required and what the next institutional step will be.
That means structured application intake, document checklists, case references, progress visibility, controlled requests for additional information and a permanent record of the mandate as it moves forward.
Designed for accountability
Digital convenience should strengthen control.
Online access is most useful when it creates a clear record of the mandate rather than encouraging fragmented communication across email and messaging platforms.
Application record
Client identity, selected service, commercial purpose, amount, documents and declarations should remain linked to one application reference.
Document requests
Additional information should be requested against the case so the client can see what is missing and why it is needed.
Status visibility
Clients should be able to distinguish submission, review, action-required, approval, rejection, execution and completion stages.
Secure follow-up
Messages and uploaded documents should remain attached to the mandate history to reduce ambiguity and preserve the audit trail.